Cancellation & Refund Policy

1. General Principles

These Cancellation & Refund Conditions apply to the services provided by TUNA EDUTECH SOFTWARE R&D LIMITED COMPANY (MERSIS No: 0861115254900001, Address: Akademi Neighborhood, Gürbulut Street, Technocity Site No: 67, Selçuklu / Konya, Türkiye).

Our services are primarily digital in nature and include consulting, analysis, reporting, academic support and training/workshop activities. Therefore, refund processes are determined with reference to the Turkish Consumer Protection Law and the Distance Contracts Regulation.

2. Cases Where the Right of Withdrawal May Be Limited

The Buyer's right of withdrawal may be limited in particular when:

Services that have been fully performed with the Buyer's explicit request and consent before the expiry of the withdrawal period,
Digital content instantly delivered and consumed by the Buyer,
Services tailored to the Buyer's specific needs, customized for a particular project or work.

3. Cancellation Conditions

Where the service is still at the planning stage, no work has been carried out or the appointment is cancelled within a reasonable time in advance, all or a portion of the fee paid by the Buyer may be refunded. In this context:

For cancellations made at least 48 hours before the scheduled training/online session, a full refund of the service fee may be considered.
For cancellations made less than 48 hours before the session, a partial deduction may be applied due to preparation and blocking costs.

4. Partial Refunds and Revisions

Especially in academic consulting and statistical analysis services, where a substantial part of the work has already been completed, the Seller may opt for revisions to the deliverables, additional explanations or a partial refund instead of a full refund. This assessment is made by the Seller, taking into account the stage reached in the service and the work already performed.

5. Technical Issues and Force Majeure

If the planned session or service cannot be performed due to platform or connection problems not attributable to the Buyer, options such as rescheduling, granting additional time or issuing a refund will be evaluated by the Seller in favour of the Buyer.

6. Refund Process

If your cancellation or refund request is approved, the payment will be refunded via the same method used to collect the service fee and, depending on the workflow of the relevant payment institution, as soon as reasonably possible. The Seller cannot be held responsible for delays caused by the bank or payment institution.

For detailed information about your refund requests and the process, you can contact our support team via tunaedutech@gmail.com or by calling +90 332 223 39 71.